Shipping policy

Shipping Policy

Effective Date: August 23, 2026

This Shipping Policy applies to orders placed through fumoras.com.

Order Processing

Orders are normally reviewed, prepared, and dispatched within 3–7 business days after payment is successfully confirmed.

Business days exclude Saturdays, Sundays, and applicable public holidays. Processing may take longer during periods of high demand, inventory verification, address verification, product customization, or events beyond our reasonable control.

Processing time is separate from carrier transit time.

Shipping and Transit Time

Available shipping methods and charges, if any, are shown at checkout.

Transit time varies according to:

  • Delivery country and region
  • Carrier capacity
  • Customs clearance
  • Local delivery conditions
  • Weather or transportation disruptions
  • Address accuracy
  • Public holidays and peak seasons

Any delivery date displayed at checkout or in tracking information is an estimate provided using available carrier information. Unless expressly described as guaranteed, it is not a guaranteed arrival date.

We will provide available tracking information after shipment. Tracking scans may require several business days to update.

Address Accuracy

Customers must provide a complete and accurate shipping address. Contact us immediately if an address correction is needed.

We cannot guarantee an address change after fulfillment has begun. Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

Customs, Duties, and Taxes

International orders may be reviewed by customs authorities. Unless checkout states that duties and taxes are included, the recipient may be responsible for import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Customs processing is outside our direct control and may extend delivery time.

Split Shipments

Products from the same order may occasionally ship in separate packages. When this happens, separate tracking numbers may be provided. A split shipment does not necessarily mean that an item is missing.

Delayed Shipments

If tracking has not updated for an extended period or the package has exceeded the carrier’s expected delivery period, contact us at margarettabert62358@hotmail.com.

We will review available tracking information and, when appropriate, submit an inquiry to the carrier. Carrier investigations may require additional processing time.

This policy does not limit remedies available under mandatory consumer law when goods are not delivered within a legally required or agreed period.

Lost or Delivered-but-Missing Packages

Report a suspected lost package promptly. We may request confirmation of the delivery address, communication with household members, or information needed for a carrier investigation.

If tracking shows delivery but the package cannot be located, customers should also check:

  • The mailbox and surrounding delivery area
  • Building reception or mailroom
  • Neighbors or household members
  • Delivery notices from the carrier

A remedy will be determined using the carrier’s findings, order circumstances, and applicable consumer law.

Damaged Packages

If a package arrives visibly damaged, retain the product and packaging and contact us as soon as possible. Include clear photographs of the outer package, shipping label, internal packaging, and affected product.

Contact

Email: margarettabert62358@hotmail.com
Phone: +1 334-498-3487